ServiceGen brings the extensive experience of transforming services in NSW, so you can achieve the same success in a much faster time.
Setting up the right decision-making structures with ministerial and executive accountabilities is vital to deliver joined-up services across government.
A public sector organisation oriented to customer service is challenging. Fostering the cultural change is a key factor for sustained benefits.
Fostering cultural change and building capacity together are the key factors for sustained benefits.
Governments face unprecedented challenges in cyber, preserving privacy and using data ethically. With GenAI these challenges become far more complex.
Creating a world-first dedicated customer service department and the appointment of a Minister for Customer Service.
With satisfaction ratings above 90%.
Which delivered many of Australia's leading government services.
For improved customer service, policy development and problem solving.
Through a central operating model and a record investment across the public sector.
Through a central platform for complaints, compliance and enforcement activities.
And a single dedicated shopfront established for businesses.
FuelCheck, Stimulus Vouchers, Driver's Licences, Trade Licences, Digital Birth Certificate beta and NSW Digital Identity beta.
Personal Injury Insurance, Strata Title, Construction, e-Conveyancing, e-Planning, and Liquor & Gaming.
Draw on a team that has already solved the problems in front of you.
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